Voice Service Terms

By using or accessing RemodelAI’s Voice Service (“Voice”), or by signing or clicking to accept to any Subscription Documentation that includes Voice  or references these terms, you (“you” or “Client”) agree to be bound by the following terms and conditions (the “Voice Service Terms”).

These Voice Service Terms incorporate by this reference the RemodelAI Terms of Service (currently available at: https://www.RemodelAI.com/terms-of-service) (the “RemodelAI Terms of Service”) as may be updated from time to time, which, among other terms, contain provisions governing the resolution of claims (see Section 13 (Disclaimers), Section 14 (Limitations of Liability), Section 15 (Dispute Resolution), and Section 16 (General) of the RemodelAI Terms of Service). In the event of any conflict or inconsistency between these Voice Service Terms and the RemodelAI Terms of Service, these Voice Service Terms will govern.

Capitalized terms used herein without a definition have the same meaning as the defined term in the RemodelAI Terms of Service. All documents linked in these Voice Service Terms are deemed to those documents as updated from time to time. For the avoidance of doubt, all references to the “Agreement” will include these Voice Service Terms.

1. DEFINITIONS

1.1. “Voice Service Provider(s)” means the third-party service provider(s) used by RemodelAI to facilitate certain features of Voice. RemodelAI may add or remove Voice Service Providers from time to time.

1.2. “Desk Phone Products” or “Desk Phones” means the physical device and any hardware and accessories provided or made available by RemodelAI as part of Voice. Any software and/or firmware preinstalled on, or distributed with, the Desk Phone Products forms part of the Desk Phone Products.

1.3. “Web Phone” means the software-based phone available within the Voice desktop application (“Desktop Web Phone”) or the Voice mobile application (“Mobile Web Phone”) that allows RemodelAI clients to make phone calls through a properly equipped and configured computer or mobile device, without the need for Desk Phone Products.

2. Services

2.1. RemodelAI Voice. RemodelAI Voice is a voice over internet protocol (“VoIP”) phone system integrated with RemodelAI software to support communication with Client’s Customers. Subject to the performance of Client’s duties and obligations under the Agreement (including any additional terms set forth in the applicable Subscription Documentation), RemodelAI will provide Client with access to Voice. RemodelAI Voice includes software, hardware, and other related elements. In order to access and fully use Voice, Client must register for and maintain an active account and Subscription with RemodelAI. Client understands and agrees that Voice may be used in the United States only.

2.2. Phones Professional Installation. Phones Professional Installation (“Phones Professional Installation”) is a program RemodelAI makes available whereby we connect you with certain Third-Party Providers to perform installation services that may include: (a) assessment of your network to support VoIP compatibility and sufficient speed; (b) updating your network settings and configuration to improve performance (includes running up to 1 ethernet line (<50 feet)); (c) recommendations for network and hardware updates; (d) a physical desk phone installation session; (e) 30-day (from the date of installation), limited warranty services provided.

2.2.1. RemodelAI does not perform your Phones Professional Installation and has no responsibility or liability for the installation. RemodelAI partners with certain Third-Party Providers, who are independent of RemodelAI, who will provide the Phones Professional Installation services you purchase. These providers are not employees, subcontractors, or agents of RemodelAI. For your convenience, you will pay for the Phones Professional Installation services as defined above through RemodelAI, who will accept payment on behalf of the Third-Party Provider that completes your Phones Professional Installation. The Third-Party Provider may have additional terms and conditions, which Client may be required to accept prior to receiving the Phones Professional Installation. Additionally, if you purchase or wish to purchase any additional services from the Third-Party Provider, beyond those expressly described herein or on your applicable Subscription Documentation, you must contract with and pay any applicable fees to the Third-Party Provider directly.

2.2.2. By purchasing Phones Professional Installation, Client authorizes RemodelAI to share Client’s contact information with a Third-Party Provider and, as necessary, to allow the Third-Party Provider to access Client’s RemodelAI Platform account for the purposes of providing Phones Professional Installation services. RemodelAI will not be responsible or liable in any manner for any negligent or intentional acts of the Third-Party Provider relating to the Phones Professional Installation services or Client’s RemodelAI account.

3. CLIENT OBLIGATIONS.

3.1. Client Data. In addition to Client’s obligations under the RemodelAI Terms of Service, Client agrees that where Client provides or makes available to RemodelAI (or a Voice Service Provider, as applicable) any Client Data (including without limitation, Personal Data about Customers) in connection with Client’s use of Voice, Client grants RemodelAI, and its respective affiliates, a worldwide, non-exclusive, royalty-free, perpetual, fully-paid-up, and irrevocable, right to (i) to collect, use, retain, transfer, and disclose Client Data (including to RemodelAI’s and Voice Service Provider’s third-party service providers) in order to provide the Voice Services to Client and (ii) to enable Voice Service Provider(s) to use Client Data to: (a) provide the Voice Service Provider’s services to its (and its affiliates) other clients, as necessary; and (b) analyze and improve, and incorporate Client Data into, the Voice Service Provider’s products, systems, and tools. RemodelAI may disclose Client Data pursuant to a data subject access request or consumer data request as required by applicable Law, provided that to the extent permitted under applicable Law, RemodelAI notify Client of any such disclosure. Notwithstanding anything herein to the contrary, RemodelAI will be permitted to retain and use Client Data (to the extent such use is permitted under these Voice Service Terms) after the expiration or termination of your applicable Subscription Documentation.

3.2. Compliance with Laws and Terms. Client understands and agrees that Client will, for the duration of the Subscription Term: (a) provide all required disclosures to Customers and obtain all required consents and/or authorizations from Customers, based on applicable Laws, prior to utilizing Voice; (b) obtain all necessary rights, releases, and consents to allow Client Data to be collected, used, and disclosed in the manner contemplated by this Agreement and to grant RemodelAI the rights herein; and (c) use Voice only in compliance with all Laws, the terms of this Agreement, including RemodelAI’s Acceptable Use Policy (“Acceptable Use Policy”) (currently available at https://www.RemodelAI.com/acceptable-use-policy), and industry-specific best practices, including but not limited to Do Not Call rules and prohibitions. Client agrees and acknowledges that Client is solely responsible for its (and its Authorized Users’) compliance with applicable Laws, these Voice Service Terms, and the Acceptable Use Policy and must not rely on the Services for any such compliance. Use of the Services does not guarantee compliance with applicable Laws or the Acceptable Use Policy, and RemodelAI expressly disclaims any liability for Client’s non-compliance. Client also understands and agrees that it must not make any attempts to break or circumvent any security measures or rate limits of the Services, or to evade detection of a violation of these Voice Service Terms or the Law when using the Services. RemodelAI reserves the right to suspend or terminate Client’s access to the Services or specific feature(s) of the Services if RemodelAI believes, in its sole discretion, that Client has violated these Voice Service Terms.

3.3. Recording. Client understands and agrees that the Services may include certain features or functionality that allow Client to record or transcribe certain audio and other data related to communications made using the Services. If Client uses this functionality, Client is solely responsible for complying (and ensuring all its Authorized Users comply) with applicable Laws in the jurisdictions in which it uses this functionality. RemodelAI disclaims all liability for your use of these recording and transcribing features, and you agree to hold RemodelAI harmless for all liabilities related to your use of these features.

3.4. Account Use and Security. Client is solely responsible and accepts full liability for all use of its Voice Service, with or without Client’s permission. Client is solely responsible for any and all actions taken using its and its Authorized Users’ accounts, passwords, or access credentials. Client acknowledges that placing telephones on a publicly accessible internet protocol address or a publicly accessible network will subject it to a higher level of risk for fraudulent activity. Client must notify RemodelAI within twenty-four (24) hours of any breach of security or unauthorized use of its account. Additionally, unless otherwise specified in your applicable Subscription Documentation, your use of Voice is subject to the applicable Scope of Use limits listed at https://www.RemodelAI.com/pricing/. Use by all Authorized Users in aggregate will count towards any applicable Scope of Use restrictions. If specific Scope of Use Limits have not been expressly designated for your Voice Services, or the Services you’ve purchased have been designated as “unlimited”, such Services are intended (and may be used only) for normal business use in compliance with the Agreement, including the AUP and your Subscription Documentation. Because any unusually high or excessive usage of Voice, or use of Voice beyond any applicable Scope of Use limit(s), may impair RemodelAI’s ability to provide the Services to you and other RemodelAI users, in the event that RemodelAI discovers or reasonably suspects the occurrence of excessive, unauthorized, or prohibited usage of Voice, RemodelAI reserves the right to take actions it deems reasonably necessary to prevent or stop such usage (including suspending or terminating your use of or access to the Services) without prior notice.

3.5. Responsibility for System and Technical Requirements. Client understands and agrees that Voice is a VoIP phone service and there are many factors that may impact Client’s ability to use Voice, including but not limited to network speeds and bandwidth, network connectivity, hardware, and other factors outside RemodelAI’s control. Except for the limited scope of services and warranty available to Client upon the purchase of Phones Professional Installation, Client remains solely responsible for maintaining sufficient internet access, network connectivity, power, and other technical requirements necessary to enable its use of Voice.

3.5.1. Where possible, RemodelAI will perform a network quality test prior to your purchase of Voice. This test will assess download and upload speeds, download and upload packet loss, as well as the number of devices on your network at the time of the test. If, following this initial test, your network quality does not meet the minimum requirements to support Voice, before you may purchase a Voice Subscription, you will be required to: (1) purchase Phones Professional Installation; or (2) sign a waiver and work with your own IT provider to bring your network up to the minimum requirements. You will also be required to: 1) purchase Phones Professional Installation; or (2) sign a waiver and work with your own IT provider to bring your network up to the minimum requirements, if RemodelAI is unable to perform a pre-purchase network test, or your network passes the initial, pre-purchase test, but fails a second network quality test, performed by RemodelAI during the post-purchase onboarding process.

3.5.2. Client understands and agrees that it is fully responsible for maintaining sufficient internet access, network connectivity, power, and other system and technical requirements necessary to enable the use of Voice, including following the completion of any purchased Phones Professional Installation and any applicable Phones Professional Installation warranty period.

3.5.3. Additionally, Clients understands and agrees that, whether or not it purchases Phones Professional Installation, Client may not cancel or otherwise terminate its Voice Subscription, nor will RemodelAI provide any refunds or service credits, due to network, hardware, or other issues caused by factors outside RemodelAI’s direct control.

4. TERM AND TERMINATION

4.1. This Agreement will begin on the start date of the applicable Subscription Documentation for Voice and will remain in effect until the applicable Subscription Term has expired or the Subscription is terminated as expressly permitted by your Subscription Documentation.

5. OWNERSHIP AND RIGHTS.

5.1. These Voice Service Terms do not grant any rights or licenses in Voice, Desk Phone Products, RemodelAI Technology, or related software other than as expressly stated in these Voice Service Terms. As between the parties, RemodelAI owns all rights, title, and interest, including all intellectual property rights, in and to Voice, Desk Phone Products, and software. All rights not expressly granted are reserved.

6. FEES AND PAYMENT.

6.1. Unless otherwise specified in the applicable Subscription Documentation, Voice is provided on an ongoing, per-license subscription basis, including automatically recurring payments for periodic charges, according to the terms and conditions referenced in the applicable Subscription Documentation or Agreement, as applicable. Client agrees to pay to RemodelAI the fees for the Subscription to the Services or any Bundle, including Voice (“Subscription Fees”) and any additional fees (if applicable), all as set forth in the applicable Subscription Documentation or Agreement (collectively, the “Fees”). Unless otherwise specified in the applicable Subscription Documentation, payment for all Fees is due within thirty (30) days of the invoice date.

6.2. Client will be responsible for all applicable taxes and fees accrued through Client’s use of Voice. These charges may change from time to time and vary depending on federal, state, and local rules. RemodelAI may charge Client for applicable taxes and fees through Client’s invoice.

7. DESK PHONE PRODUCTS.

7.1. Desk Phone Products are manufactured by third parties and are resold by RemodelAI. All Desk Phone Products features, specifications, and prices are subject to change at any time. RemodelAI does not warrant that product descriptions are accurate, complete, reliable, current, or error-free, or that the Desk Phone Products are available for lease or purchase. RemodelAI is not obligated to accept any Subscription Documentation for the purchase of Desk Phone Products, and RemodelAI may cancel accepted Subscription Documentation at any time if RemodelAI is unable to fulfill the purchase request for any reason. If RemodelAI cancels your Subscription Documentation for the purchase of Desk Phone Products because it is unable to fulfill the purchase request for any reason, RemodelAI will fully refund the purchase fees prepaid by you for such Desk Phone Products.

7.2. The following terms apply to Desk Phone Products purchased by Client (as specified in Client’s Subscription Documentation):

7.2.1. RemodelAI will deliver the Desk Phone Products to the delivery address specified in your Subscription Documentation, at which time risk of loss will pass to you. RemodelAI will use commercially reasonable efforts to provide you with an estimated delivery date for each Desk Phone Product; however, such delivery date is a good-faith estimate only and is not binding on RemodelAI.

7.2.2. Title to each Desk Phone Product will transfer to you upon: (a) your payment of all applicable purchase fees in respect of such Desk Phone Product and (b) delivery of the Desk Phone Product in accordance with this Section 7, whichever is later.

7.2.3. Client must immediately notify RemodelAI in the event a Desk Phone is lost or stolen after it has been received by Client.

7.3. Your use of the Desk Phone Products is: (a) subject to the terms of the RemodelAI Terms of Service, Acceptable Use Policy, these Voice Service Terms, and any additional terms set forth in the applicable Subscription Documentation; (b) limited to use in conjunction with the Voice and Desk Phone Services and other RemodelAI Services; and (c) limited to use by competent trained employees, authorized by Client to operate or use Desk Phone Products, and with adequate security measures in place to safeguard Desk Phone Products and data collected by, and held on, Desk Phone Products.

7.4. You will not, and neither will you permit any third party to: (a) copy, reproduce, republish, upload, post, transmit, resell, or distribute in any way, any data, content, or any part of a Desk Phone Product; (b) work around any of the technical limitations implemented in a Desk Phone Product or enable functionality that is disabled or prohibited; (c) reverse engineer or attempt to reverse engineer a Desk Phone Products except as expressly permitted by applicable Law; (d) perform or attempt to perform any actions that would interfere with the normal operation of a Desk Phone Product or impact the use of the Desk Phone Products by other users; (e) use the Desk Phone Products in any manner not permitted hereunder or for any purpose other than commercial purposes; (f) use the Desk Phone Product in any location other than the registered location or move the Desk Phone Products to a new location without registering the device to its new location; (g) remove, modify, deface, or replace any of RemodelAI’s or any Voice Service Provider’s proprietary notices or marks which appear on or are affixed to a Desk Phone Product; or (h) use the Desk Phone Products to violate any applicable Laws, including any laws and regulations related to notification and consumer protection, unfair competition, privacy, and false advertising, and any other laws relevant to the Desk Phone Products.

7.5. Except as otherwise expressly stated herein, you are responsible for installing, integrating, and maintaining the Desk Phone Products, which includes updating the software as may be required by RemodelAI or its Voice Service Provider(s) from time to time. RemodelAI may make updates to the Desk Phone Products available to you. You must install these updates to continue using the Desk Phone Products. RemodelAI will not be obligated to provide services or support for any outdated versions. Any updates are subject to these Voice Service Terms unless other terms are provided with the updates.

7.6. Unless otherwise expressly provided in an applicable Subscription Documentation, Client will pay the purchase fee in full upon placing the order for purchase of the Desk Phone Product.

8.LIMITED DESK PHONE WARRANTY AND SUPPORT.

8.1. RemodelAI provides a one-year limited warranty against defective materials and faulty workmanship in a Desk Phone Product. The warranty period starts on the date of your original purchase of the Desk Phone Products from RemodelAI and ends one year after that date. If you submit a claim during this warranty period that is within the scope of the limited warranty, follow RemodelAI’s instructions for returning the Desk Phone Product, and it appears that any product or part thereof contains a defect in materials or workmanship, RemodelAI will at its option, to the extent permitted by applicable Law, either repair the Desk Phone Product, replace the Desk Phone Product, or refund to you all or part of the purchase price of the Desk Phone Product. This limited warranty applies only to unaltered hardware components of the Desk Phone Products that are used in accordance with these Voice Service Terms and not subject to accident, misuse, or neglect. Desk Phone Products with the original factory serial number removed, defaced, or altered will not receive the original manufacturer’s warranty coverage.

8.2. This limited warranty is provided by RemodelAI and not the Voice Service Provider. This limited warranty gives you specific rights and is personal to you. You may not transfer this warranty to any other person. You may have additional rights under applicable Law, and this limited warranty does not affect such rights. To make a warranty claim, please contact RemodelAI. RemodelAI will provide you with information about how to return your Desk Phone Products.

8.3. THE VOICE SERVICES AND DESK PHONE PRODUCTS ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND WITH ALL FAULTS. EXCEPT AS EXPRESSLY STATED IN THESE VOICE TERMS, REMODELAI PROVIDES NO EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS, AND REMODELAI DISCLAIMS ANY IMPLIED REPRESENTATIONS, WARRANTIES, AND CONDITIONS WITH RESPECT TO THE DESK PHONE PRODUCTS, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, SATISFACTORY QUALITY AND NON-INFRINGEMENT, AS WELL AS ANY OTHER IMPLIED WARRANTIES, SUCH AS WARRANTIES REGARDING DATA LOSS, AVAILABILITY, ACCURACY, FUNCTIONALITY, AND LACK OF VIRUSES. THIS SECTION 8.3 APPLIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND IN ADDITION TO ANY LIMITATIONS AND DISCLAIMERS THAT MAY BE CONTAINED IN THE REMODELAI TERMS OF SERVICE. ANY WARRANTIES, GUARANTEES, OR CONDITIONS THAT CANNOT BE DISCLAIMED AS A MATTER OF LAW, BUT WHICH MAY BE LIMITED IN DURATION, LAST FOR ONE YEAR FROM THE DATE ON WHICH YOU RECEIVE A DESK PHONE PRODUCT. Use of the Desk Phone Products in conjunction with any other products, such as hardware accessories, may lead to incompatibilities which cause the Hardware Products to not function correctly. As a consequence, all such use is at your own risk.

9. PHONE NUMBER PORTING.

9.1. Port-In Requests. If you request RemodelAI to port your phone number to Voice, you must execute a letter of authorization (“LOA”) provided to you by RemodelAI, including all required information, and authorizing RemodelAI and its Voice Service Provider to initiate the porting process. RemodelAI assumes no responsibility for any lost communication that may occur during the porting process or for any delays or failures in the porting process that are caused by factors outside RemodelAI’s control.

9.2. Port-Out Requests. As required by Law, RemodelAI will comply with a valid request to port the number associated with your Voice account to another service provider. You understand and agree, however, that any such port-out request does not relieve you of any payment or other contractual obligations remaining under your existing agreement with RemodelAI at the time of the request, and that you will be responsible to pay any remaining balance owed to RemodelAI even after the port-out has been completed. You may also be subject to fees or charges applicable to the port-out request, which RemodelAI may communicate to you in writing prior to or at the time of your port-out request. Additionally, you understand and agree that you must provide to RemodelAI all documentation and information necessary to complete the port-out request, follow all processes required by RemodelAI and the service provider to which you are porting your number in order to facilitate the request, and comply with all Laws and any third-party terms applicable to your port-out request. RemodelAI will not be responsible for any delays or failures in the porting process, if such delays or failures are caused by factors outside RemodelAI’s control, or for any service interruptions or downtime that occurs during the porting.

9.3. Number Releases. Upon termination of your RemodelAI account, including your Voice Services, any phone numbers associated with your account which have not been previously ported to another service provider may be released. You must, therefore, ensure that you coordinate the porting of your number before your RemodelAI Subscription ends or is otherwise terminated.

10. EMERGENCY SERVICES

10.1. Overview of Emergency Services. Because Voice is a VoIP service the emergency calling services available through Voice operate differently from traditional emergency calling services and have certain limitations. If you are not comfortable with these limitations, you must utilize alternate means of accessing emergency services. By using Voice, you represent and warrant that you understand the limitations of emergency services available through Voice, and you agree to comply with your obligations as set forth in these Voice Service Terms.

10.2. Emergency Calls using Desk Phone(s) & Desktop Web Phone(s). When you use a Desk Phone or the Desktop Web Phone (see Section 10.3 for information on Mobile Web Phones) to make an emergency call, Voice relies on the information, including physical address, associated with your Voice account to route emergency calls to the nearest emergency responder(s). Accordingly, you are required to register a physical location address (“Registered Location”) when you activate your Voice account. If you change your location, you must immediately update your Registered Location, according to the process set forth below. If you have not updated your address to ensure its accuracy or if you are calling from an address other than your Registered Location, emergency services may be delayed. If no address is available, Voice will route the emergency call to a national emergency response center. When making an emergency call, it is also possible that, due to certain technical limitations, the dispatcher may not receive your contact information. You should, therefore, immediately inform the dispatcher of your location (or the location of the emergency) and other contact information. Do not disconnect the emergency call until told to do so by the dispatcher.

10.2.1. Confirming and Updating your Registered Location. USE OF VOICE FROM A LOCATION OTHER THAN YOUR REGISTERED LOCATION MAY CAUSE YOUR EMERGENCY CALL TO BE ROUTED TO THE WRONG PUBLIC SAFETY ANSWERING POINT (PSAP) OR CAUSE EMERGENCY RESPONDERS TO BE DISPATCHED TO THE WRONG ADDRESS. YOU ARE SOLELY RESPONSIBLE FOR ENSURING THE ACCURACY OF YOUR REGISTERED LOCATION AND CONTACT INFORMATION BY PROVIDING, MAINTAINING, AND UPDATING SUCH INFORMATION FOR YOUR ACCOUNT. YOU ARE ALSO RESPONSIBLE FOR PERIODICALLY CHECKING THAT YOUR COMMUNICATIONS INFRASTRUCTURE IS PROPERLY CONFIGURED FOR EMERGENCY CALLING. You can verify that your Registered Location is correct via the following methods:

(a) By dialing 933 to be connected to an automated system that will read back the RemodelAI Voice phone number you are calling from, along with the address associated with that number; or

(b) By visiting the “Voice Settings” page of the RemodelAI portal and viewing your contact information on record.

Necessary updates to your information can be made in “Voice Settings.” Any changes you make to your Registered Location will take effect once you have saved them in “Voice Settings.”

10.3. Emergency Calling via Mobile Web Phone. If you attempt to make an emergency call using the Mobile Web Phone on your own device, the Voice application will close and will route that call to your device’s native dialer. If the device you are using does not have a native dialer (or the device does not have an active wireless cellular service), you will not be able to make the emergency call. Where possible you should make any emergency call directly using the native dialer on your device.

10.4. Additional Voice Limitations.

10.4.1. Emergency calling through Voice will not function if: (a) you experience an internet failure or power outage; (b) your broadband, ISP, or Voice Services are terminated or suspended; or (c) your system access equipment fails or is not configured correctly. Network congestion may also delay or prevent completion of any emergency call. You will not be able to complete an emergency call if you move to a physical location outside the country in which Voice Services are provided.

10.4.2. The availability of certain features, such as transmission of a Registered Location, depends on whether local emergency response centers support those features, and other factors outside of RemodelAI’s control. RemodelAI relies on qualified third parties to assist us in routing emergency calls and text messages to emergency response centers. RemodelAI does not have control over emergency response centers, emergency responders, or other third parties.

10.5. Client Notice Obligations. YOUR USE, AND USE BY YOUR EMPLOYEES, AUTHORIZED USERS, GUESTS, AND OTHER THIRD PARTIES, OF REMODELAI VOICE IS SUBJECT TO THE LIMITATIONS DESCRIBED HEREIN. You are responsible for notifying any user or potential user(s) of Voice, including but not limited to your Authorized Users, of the limitations of Voice emergency calls. If you receive any label or sticker from RemodelAI relating to emergency services, you must attach that label or sticker where it is visible on any Desk Phone you or your End Users may use in connection with Voice Services.

10.6. Client Indemnity. Client will indemnify and hold harmless RemodelAI Entities from and against any and all third-party claims and related costs, damages, liabilities, and expenses (including reasonable attorney’s fees) arising from or pertaining to: (i) Client’s incorrect information; (ii) Client’s failure to properly notify any person who may place calls using Voice of the emergency calling limitations; or (iii) the absence, failure, or outage of emergency calling using Voice for any reason; and (iv) the inability of any user of Voice to be able to access emergency service personnel for any reason.

10.7. Disclaimer. Neither RemodelAI nor its representatives will be liable under any legal or equitable theory for any claim, damage, or loss (and Client will hold RemodelAI harmless against any and all such claims) arising from or relating to the inability to use the Services to contact emergency services. RemodelAI disclaims all responsibility for the conduct of emergency response centers, third parties engaged by Client to facilitate address updates, and all other third parties involved in the provision of emergency response services. To the extent permitted by applicable Law, you hereby release, discharge, and hold harmless RemodelAI from and against any and all liability relating to or arising from any acts or omissions of such third parties or other third parties involved in the handling of or response to any emergency or emergency call.